Your privacy matters to us. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you access our website or use our digital game services, including games and related services available on mobile devices, PCs, and other platforms (collectively, the “Services”).

This Privacy Policy applies to users in Australia and, where relevant, to users in other regions worldwide.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required under applicable law, we will seek your consent before collecting or using personal information. You may withdraw your consent at any time as described in the Your Rights section below. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

Personal Information We Collect and Hold

We collect only personal information that is reasonably necessary to operate, maintain, secure, and improve the Services. We do not intentionally collect unsolicited personal information.

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as otherwise required or permitted by law. Unless a longer retention period is required, personal information is generally retained for up to 12 months after your last interaction with the Services.

Information Collected Automatically

When you use the Services, we may automatically collect certain technical and usage information, including:

• device type, model, and operating system;

• application version and language settings;

• IP address;

• approximate location information (limited to country or state/territory level);

• login times, session duration, and in-game activity data.

This information is used for operational, security, analytics, and service improvement purposes.

Information You Provide Voluntarily

We collect personal information only when you choose to provide it, such as:

• your email address or in-service identifiers (for example, when participating in events, rankings, account recovery, or customer support);

• transaction-related information when you make in-service purchases, such as purchase time, product details, order reference numbers, IP address, and region.

Payment Information

Payments are processed by authorised third-party payment service providers. We do not collect or store sensitive payment details such as credit card or bank account information.

How We Use Personal Information

We use personal information only for lawful and legitimate purposes, including to:

• operate, maintain, and secure the Services;

• provide customer support and respond to enquiries;

• process transactions, verify purchases, and prevent fraud or unauthorised activity;

• analyse aggregated and de-identified data to improve gameplay, features, and user experience;

• comply with legal obligations and lawful requests from authorities.

Analytics and performance data are processed in aggregated or non-identifiable form wherever possible.

Disclosure of Personal Information

We do not sell, rent, or trade personal information.

We may disclose personal information only in limited circumstances, including:

• to trusted third-party service providers (such as payment processors, analytics providers, or cloud hosting providers) for the purpose of operating and supporting the Services, subject to confidentiality and data protection obligations;

• where required or authorised by law or legal process;

• where reasonably necessary to protect the rights, safety, or property of users, the public, or the Services;

• with your explicit consent for a specific purpose.

Cross-Border Data Transfers

Some personal information may be transferred to or processed by service providers located outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is handled in a manner consistent with Australian privacy standards, including through contractual safeguards and appropriate security measures.

Data Security

We implement reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Our security measures include:

• encryption of data during transmission and storage where appropriate;

• access controls restricting personal information to authorised personnel on a need-to-know basis;

• regular system monitoring, security reviews, and updates;

• privacy-by-design principles integrated into service development and operations.

Data Breaches

In the event of a data breach that is likely to result in serious harm, we will take appropriate steps to contain and address the breach and notify affected users and authorities where required by law.

Children’s Privacy

The Services are intended for users aged 13 years and over.

We do not knowingly collect personal information from children under the age of 13 without verifiable consent from a parent or legal guardian. If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete such information as soon as practicable.

Your Rights

Depending on your location and applicable law, you may have the right to:

• request access to the personal information we hold about you;

• request correction of inaccurate or outdated personal information;

• request deletion of personal information where lawful;

• use the Services anonymously or under a pseudonym where practicable;

• request information about cross-border data protection safeguards.

Requests will be handled within a reasonable timeframe. We may need to verify your identity to protect personal information.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or our handling of personal information, please contact us through the support channels available on our website or within the Services.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to legal requirements, our Services, or privacy practices.

Where material changes are made, we will provide reasonable notice through the Services. Continued use of the Services after the updated Privacy Policy takes effect constitutes acceptance of the revised policy.

These Terms of Use (“Terms”) govern your access to and use of our website and digital game services, including games and related services available on mobile devices, PCs, and other platforms (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms, any additional policies or guidelines referenced herein, and all applicable laws and regulations. If you do not agree to these Terms, you must not access or use the Services.

These Terms apply to users in Australia and internationally, unless otherwise stated.

Eligibility

You must be at least 13 years old to use the Services.

If you are under the age of 18, you may only use the Services with the consent of a parent or legal guardian. By allowing you to use the Services, your parent or legal guardian agrees to be bound by these Terms on your behalf and is responsible for your use of the Services.

We may verify your eligibility at any time. If we determine that you do not meet the eligibility requirements, we may suspend or terminate your access to the Services.

You represent and warrant that:

• you have the legal capacity to enter into these Terms (either personally or through a parent or guardian), and

• all information you provide to us is accurate and up to date.

Use of the Services

Permitted Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your personal, non-commercial entertainment purposes, subject to these Terms.

You must not:

• modify, adapt, reverse engineer, decompile, or otherwise attempt to extract the source code or underlying technology of the Services;

• copy, reproduce, distribute, publicly display, perform, or create derivative works from any part of the Services, except as expressly permitted;

• use the Services for commercial purposes, including selling, renting, sublicensing, or monetising access to the Services or any content;

• interfere with, disrupt, or overload the Services, servers, or networks, including through bots, scripts, or automated tools.

Prohibited Conduct

When using the Services, you must not:

• violate any applicable laws, regulations, or third-party rights;

• upload, post, transmit, or share content that is unlawful, harmful, abusive, defamatory, obscene, or otherwise inappropriate;

• distribute viruses, malware, or any other harmful code;

• impersonate another person or misrepresent your identity or affiliation;

• cheat, exploit bugs or vulnerabilities, or use unauthorised software to gain an unfair advantage;

• share, sell, transfer, or allow others to access your account or login credentials.

Accounts

Some features of the Services may require you to create an account.

You are responsible for:

• maintaining the confidentiality of your account credentials; and

• all activities that occur under your account.

You must notify us promptly if you believe your account has been accessed without authorisation. We are not responsible for losses resulting from unauthorised use of your account where you have failed to safeguard your credentials. 

We may suspend or terminate accounts that violate these Terms or remain inactive for an extended period.

In-Game Purchases and Paid Features

The Services may include optional in-game purchases, subscriptions, or other paid features (“Paid Features”).

By purchasing Paid Features, you agree to pay all applicable fees and taxes displayed at the time of purchase. All purchases are final and non-refundable, except where refunds are required by applicable consumer protection laws or expressly stated otherwise. 

Paid Features are licensed for personal use only, have no real-world value, and may not be transferred or exchanged outside the Services.

We may modify, suspend, or discontinue any Paid Feature at any time, with reasonable notice where practicable. 

Payments are processed by authorised third-party payment providers. We do not store sensitive payment information.

Intellectual Property

All rights, title, and interest in and to the Services, including all content, software, artwork, audio, trademarks, and logos, are owned by us or our licensors. 

Nothing in these Terms grants you ownership of any intellectual property. You may not use our intellectual property without our prior written consent.

Disclaimer

The Services are provided “as is” and “as available.” To the maximum extent permitted by law, we make no warranties or representations of any kind, whether express or implied. 

We do not guarantee that the Services will be uninterrupted, error-free, secure, or free from defects. Use of the Services is at your own risk.

Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, consequential, or special damages arising out of or related to your use of the Services. 

Our total liability to you for any claim arising from the Services will not exceed the amount you have paid to us (if any) in the twelve (12) months preceding the claim. 

Nothing in these Terms limits liability that cannot be excluded under applicable law.

Termination

We may suspend or terminate your access to the Services at any time if you breach these Terms or if continued access is no longer appropriate. 

You may stop using the Services at any time. Upon termination, all licences granted to you will immediately end. 

Provisions that by their nature should survive termination will remain in effect.

Indemnification

You agree to indemnify and hold us and our affiliates harmless from any claims, losses, liabilities, and expenses arising out of your use of the Services, your breach of these Terms, or your violation of any laws or third-party rights.

Governing Law

These Terms are governed by and construed in accordance with the laws of Australia, without regard to conflict of law principles.

Contact

If you have questions or concerns regarding these Terms or the Services, please contact us through the support channels provided on our website or within the Services.

Updates to These Terms

We may update these Terms from time to time to reflect changes to the Services or our business practices. 

Material changes will be communicated through the Services where reasonably practicable. Continued use of the Services after updates take effect constitutes acceptance of the revised Terms.

We aim to handle refunds in a fair, transparent, and reasonable manner.

In-Game Purchases

All in-game purchases are generally final and non-refundable once completed. 

In limited circumstances, refunds may be offered where purchased content cannot be delivered or where there is a material fault that affects its intended use.

Requesting a Refund

If you believe you may be eligible for a refund, please contact our support team and provide relevant purchase details along with a brief explanation of the issue. All refund requests are reviewed on a case-by-case basis. 

Where a refund is approved, it will be processed using the original payment method where reasonably practicable.

Chargebacks

If a chargeback is initiated without first contacting our support team, access to the related content or Services may be temporarily suspended or restricted.

Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws in your region.

We provide reasonable support for issues related to our games and Services.

If you need assistance, please contact us at [support@email.com].

Support is provided by [Company Name], located at [Company Address].

We are a game publisher based in Australia, focused on delivering enjoyable and reliable digital gaming experiences. 

We publish and operate games across supported platforms, including mobile devices and PCs, and provide ongoing service support for our players. Our goal is to offer accessible entertainment while maintaining a safe, fair, and respectful environment. 

Our services are available to users in multiple regions. Features or availability may vary depending on location and platform requirements. 

If you have questions about our games or services, please contact us through the support channels available on our website or within the Services.